Tuesday, November 24, 2009

Reputation Outperforms Google Ranking

As a luxury real estate marketing professional it is even more important to be the Google of your marketplace (the first to come to mind) than it is to rank #1 on a Google search results page. The world famous restaurant, Lawry’s –The Prime Rib, in Beverly Hills, California, over 70 years old, exemplifies this essential principle of branding. You may not have been to one of Lawry’s restaurants (now with multiple locations around the world), but you may recognize the ubiquitous Lawry’s Seasoning Salt brand found in most markets in the US today.

Growing up in West Los Angeles, Ron was fortunate to be a close friend of a granddaughter of the Lawrence Frank family. The family still owns the restaurants to this day (they sold the condiments business several years ago). Their first restaurant opened in 1938. For many years it was unique among restaurants because they just featured one entrĂ©e on their menu: standing rib roast. This was their uncontested market niche. Many restaurants copy their style, but Lawry’s still does it better than any other restaurant. And, their passion is palpable.

In 1953 Lawry’s added something special. Their menu claimed to be "the first to feature a green salad as an integral part of every meal." The salad bowl is placed on a bed of ice and spun by the server while she shakes the bottle of salad dressing and ceremoniously pours it into the bowl from about two to feet above the bowl. This ritual is a unique part the restaurant’s brand identity, in the same way that consistently and promptly, answering emails and phone calls can be a part of yours.

In 1956 just prior to the playing of the 1957 Rose Bowl Game between the Oregon State Beavers and the Iowa Hawkeyes, Lawry's entertained the two competing teams. This started an annual tradition of hosting a prime rib dinner for both of the teams bound for the Rose Bowls. By the early 1960s, the event had become known as the "Lawry's Beef Bowl." It is often covered by the media.

If you Google “prime rib restaurant in Los Angeles” all ten search results on page one refer to Lawry’s -The Prime Rib. They do not have an SEO strategy. The 9 results that follow their number one ranking on page one are all social media/restaurant reviews citing Lawry’s as the best prime rib restaurant in town. Lawry’s does not have a social media strategy. What they do have is an impeccable reputation and the mind share of the market leader. They occupy the #1 place in the minds of their target market: Prime rib lovers.

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